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Shipping Policy
Thank you for choosing Nozaluxe for your curtain needs. We are committed to providing a seamless and transparent shipping process for our valued customers. Please review our Shipping Policy to understand how we handle the shipment of our curtain products.
1. Order Processing Time
Once you place your order for curtains with Nozaluxe, please allow 1-2 business days for order processing. During peak seasons, processing times may be slightly extended.
2. Shipping Methods and Timeframes
We offer the following shipping options to cater to your specific needs:
- Standard Shipping: Estimated delivery within 5-7 business days (free).
- Expedited Shipping: Estimated delivery within 3-5 business days (9.99 USD).
Please note that these timeframes are approximate, and actual delivery times may vary depending on your location, holidays, and other factors beyond our control.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and your shipping address. You can view the shipping costs during the checkout process before completing your purchase.
4. International Shipping
At this time, we offer shipping within the United States only. We are actively working to expand our shipping capabilities to serve our international customers in the future.
5. Tracking Information
Once your curtains are shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your order.
6. Checking the Status of Your Order
To check the status of your order, follow these steps:
- Login to Your Account: If you created an account during checkout, log in to your Nozaluxe account.
- Go to Order History: Navigate to the "Order History" section within your account.
- Select Your Order: Find the specific order you want to track and click on it.
- View Tracking Information: The tracking information, including the current status and location of your order, will be displayed.
7. Order Delays
In rare cases, unforeseen circumstances such as weather delays or carrier issues may impact the delivery time of your curtains. If you experience significant delays, please contact our customer support at support@nozaluxe.com.
8. Shipping Address
It is your responsibility to provide an accurate shipping address during the checkout process. Nozaluxe is not liable for any delays or additional costs incurred due to incorrect or incomplete shipping information.
9. Order Changes and Cancellations
Once your order has been processed, changes or cancellations may not be possible. Please review your order carefully before completing the checkout process.
10. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@nozaluxe.com. We are here to assist you.
Thank you for choosing Nozaluxe. We appreciate your trust, and we are committed to providing you with high-quality curtains and excellent service.
Nozaluxe Store
EMAIL: support@nozaluxe.com
ADDRESS: 3 W 21ST St, Chester, PA 19013, United States
CUSTOMER SERVICES: Mon-Sat: 9:00 – 17:00 pm (UTC-4)