What if I typed the wrong email address?
Please contact us as soon as possible at support@nozaluxe.com and we’ll be happy to update your email address for you. We can also change your name and billing address, but unfortunately, we cannot modify your order details once submitted.
How long will it take for my items to arrive?
We understand the importance of timely delivery. Here’s a breakdown of our delivery timeline:
Order Cutoff Time: 10:00 PM (UTC-4)
Order Handling Time: 1-2 business days
Transit Time: 5-7 business days (standard shipping), 3-5 business days (expedited shipping)
Rest assured, we work diligently to get your order to you as quickly as possible so you can get your product without delay.
Do I have to pay for shipping?
We believe in making your shopping experience hassle-free. That’s why we offer free shipping on all orders shipped using Standard Shipping. Enjoy the convenience of doorstep delivery without any additional shipping charges.
Will I receive a confirmation number when I place my order?
Absolutely! Upon placing your order, you will receive an order number for reference with 24 hours. If, for any reason, you do not receive one within 24-48 hours, please don’t hesitate to reach out to us.
Who can I contact if I have a problem with my order?
Your satisfaction is our priority, and we’re here to assist you every step of the way. For any inquiries or issues regarding your order, feel free to contact our dedicated Customer Support Team at support@nozaluxe.com. We’re available Mon-Sat between 9:00 to 17:00 (UTC-4) to address your concerns promptly.
Is Checkout on this site safe and secure?
Rest assured, your security is our top priority. You can shop with confidence knowing that all purchases made on our site are safe and secure. We utilize the latest encryption technology to safeguard your personal and financial information.
