Thank you for choosing Nozaluxe! Your satisfaction is our priority, and we are committed to providing you with a hassle-free return and refund process. Please carefully review our Returns & Refunds Policy below.

Returns Period:

We accept returns within 15 days from the date of delivery. To be eligible for a refund or exchange, please ensure that the return process is initiated within this timeframe.

Returns Eligibility:

To be eligible for a return or exchange, the following criteria must be met:

• The item must be unused, unworn, and in the same condition as when received.
• Original tags and packaging must be intact.
• Proof of purchase, such as the order number or receipt, must be provided.
• Any accessories or free items received with the purchase must also be returned.

Return Conditions:

Please follow these conditions for a successful return or exchange:

1. Initiate the Return:

• Contact our customer support team at support@nozaluxe.com to inform us of your intention to return or exchange the item. Please not that returns will be need to be sent to the following address: 3 W 21ST St, Chester, PA 19013, United States
• Provide the order number, product details, and reason for the return.

2. Receive Return Authorization:

Our customer support team will provide you with a return authorization and detailed instructions on how to proceed.

3. Pack the Item:

• Pack the item securely in the original packaging or an appropriate alternative to prevent damage during transit.
• Include the return authorization and relevant documentation inside the package.

4. Shipping:

• Ship the package to the address provided by our customer support team using a trackable and insured shipping method.
• The buyer is responsible for return postage costs unless the product is incorrect, damaged by the carrier, or defective.

Refunds:

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

Refunds will be processed to the original payment method once the returned item is received and inspected. Please allow 5-7 business days for the refund to be completed.

Approved Refunds:

• Eligible returns will receive a refund to the original payment method within 10 business days.
• Shipping charges are non-refundable.

Rejected Refunds: If the return does not meet eligibility criteria, we will contact you to discuss alternative options.

Exchanges:

If you wish to exchange an item for a different size or color, follow the return process outlined above. Once your return is approved, we will process the exchange and ship the replacement item. Price differences will be charged or refunded accordingly.

Damaged, Incorrect, or Defective Items:

If you receive a damaged, incorrect, or defective item, please contact our customer support team immediately. For such cases:

• We will cover the return shipping costs.
• Upon receiving and verifying the return, we will provide a refund or replacement based on your preference.
• Photographic evidence or additional information may be required to assist in resolving these issues.

Contact Us:

If you have any questions or concerns about our Returns & Refunds Policy, please reach out to our customer support at:

EMAIL: support@nozaluxe.com

ADDRESS: 3 W 21ST St, Chester, PA 19013, United States

Thank you for choosing Nozaluxe. We appreciate your trust and are dedicated to ensuring your satisfaction.